Privacy Policy

Last updated: January 2025

At Farrow Digital, we are committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out our contact form or request a consultation
  • Subscribe to our newsletter or download resources
  • Engage with us on social media platforms
  • Participate in surveys, promotions, or feedback requests
  • Contact us directly via email or phone

This information may include:

  • Name and contact information (email address, phone number)
  • Company name and job title
  • Industry and business information
  • Marketing preferences and interests
  • Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address and geographic location
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our site
  • Referring website or source
  • Device information (mobile device ID, screen resolution, etc.)

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

  • Respond to your inquiries and provide customer support
  • Deliver our marketing services and consultations
  • Process and fulfill your requests
  • Communicate about projects and service updates

Marketing and Communications

  • Send you marketing materials, newsletters, and promotional content (with your consent)
  • Provide you with relevant content and resources
  • Invite you to webinars, events, or surveys
  • Personalize your experience on our website

Business Operations

  • Analyze website usage and improve our services
  • Monitor and prevent fraud or security issues
  • Comply with legal obligations and resolve disputes
  • Conduct market research and business analysis

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Email marketing platforms (e.g., Mailchimp, HubSpot)
  • Customer relationship management (CRM) systems
  • Analytics and website optimization tools
  • Cloud storage and data processing services
  • Payment processing and invoicing

Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Legal proceedings or court orders
  • Government agency requests
  • Regulatory compliance requirements
  • Protection of our rights, property, or safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and employee training
  • Secure hosting and data storage facilities

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Access and Control

You have the right to:

  • Access: Request information about the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete information
  • Erasure: Request deletion of your personal information (subject to legal requirements)
  • Portability: Request a copy of your data in a structured, machine-readable format
  • Restriction: Request limitation of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests or for marketing purposes

Marketing Communications

You can opt-out of marketing communications at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly at [email protected]
  • Updating your preferences in our communication center

Cookies and Tracking

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website performance. Our cookies include:

Essential Cookies

Required for the website to function properly and cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website (Google Analytics, etc.).

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

Preference Cookies

Remember your settings and preferences for a better user experience.

You can manage your cookie preferences through our cookie consent banner or your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specific retention periods include:

  • Contact inquiries: 3 years from last contact
  • Client information: 7 years after contract termination (for legal and tax purposes)
  • Marketing data: Until you opt-out or request deletion
  • Website analytics: 26 months (Google Analytics default)

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

  • EU Standard Contractual Clauses
  • Adequacy decisions by the European Commission
  • Other legally recognized transfer mechanisms

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending you an email notification (if you've provided your email address)
  • Displaying a prominent notice on our website

Your continued use of our services after the effective date of the revised Privacy Policy constitutes acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Farrow Digital

Email: [email protected]

Phone: +44 020 7123 4567

Address: 123 Growth Street, London, SW1A 1AA, United Kingdom

For data protection matters specifically, you can also contact our Data Protection Officer at [email protected].

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.